Cancellation/Refund Policy
Refund Policy for www.oodlay.com
Thank you for shopping at www.oodlay.com. Please read this policy carefully to understand your rights and obligations regarding refunds for video purchases made through our e-commerce platform.
1. Refund Eligibility :
We offer refunds on video purchases under the following circumstances:
Technical Issues: If you experience technical difficulties that prevent you from accessing or viewing the video content, despite following our troubleshooting guidelines.
Duplicate Purchases: In the event that you accidentally purchase the same video more than once, provided you notify us promptly.
2. Refund Request Process :
To request a refund, please contact our customer support team within 7 days of your purchase date. You can reach us via email at [insert email] or through our contact form on the website. Please include the following information in your refund request:
Your full name
Order number
Date of purchase
Reason for requesting a refund
3. Refund Review and Approval :
Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund. We may require additional information or documentation to process your request.
Approved Refunds: If your refund is approved, it will be processed within 5 business days. Refunds will be issued using the original method of payment.
Rejected Refunds: If your refund request is rejected, we will provide you with a reason for the rejection. You may contact us for further clarification or assistance.
4. Exceptions :
Please note the following exceptions to our refund policy:
Change of Mind: We do not offer refunds for purchases made due to a change of mind or personal preference.
Expired Access: Refunds will not be issued if you fail to access the video content within the specified access period due to inaction.
5. Contact Us :
If you have any questions about our refund policy or need assistance with a refund request, please contact us at info@oodlay.com